Elena Oancea

With 10 years of experience in the company, Elena is team player and a dedicated and committed person. She is a very meticulous and very well organized planner.

• Responsabilities:
• Handle customer complaints and cargo claims
• Develop customer relationships with existing customers
• Handle ad-hoc customer enquiries on sales/rate quotation and operational
• Handle full set of shipping documents
• Ensure proper cut-off procedures at month-end closing
• Handle day-to-day operations and transactions in the forwarding area
• Data entries
• Send pre-alerts and shipping advices to customers
• Prepare cash and credit invoices
• Process shipment data
• Send shipment arrival notification letters to consignee and issue delivery orders